Privacy Policy

Introduction

Astrara ("we," "us," or "our") is a trademark of Start Learn LLC, and respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our wellness and personal development app and services, and outlines your privacy rights and how the law protects you.

Who We Are

Start Learn LLC is a company registered in U.S.A, with its registered office at 3402, 1603 Capitol Avenue, Suite 413A, Cheyenne, WY, 82001. We act as the data controller for the personal data collected through our app and services.

Information We Collect

We collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data: Includes first name, last name, username, date of birth, and gender.
  • Contact Data: Includes email address, billing address, and telephone numbers.
  • Technical Data: Includes IP address, device type, operating system, app version, unique device identifiers, and time zone.
  • Profile Data: Includes account preferences, subscription status, wellness settings, and personal development goals.
  • Usage Data: Includes app interactions, feature usage, session duration, and content views.
  • Communication Data: Includes customer support interactions, feedback, and survey responses.

We do not collect special categories of personal data unless specifically required for personalized wellness recommendations, nor do we collect any information about criminal convictions and offences.

How We Collect Your Personal Data

  • Direct Interactions: You may provide us with your Identity and Contact Data by using our app features or by corresponding with us.
  • Automated Technologies or Interactions: As you interact with our app, we may automatically collect Technical Data about your device, app usage patterns, and behaviors.
  • Third-Party Services: We may receive data from app stores, payment processors, analytics providers, and advertising networks.

Legal Basis for Processing

  • Performance of Contract: Where we need to perform the contract we have entered into with you.
  • Legitimate Interests: Where it is necessary for our legitimate interests and your rights do not override those interests.
  • Legal or Regulatory Obligations: Where we need to comply with a legal or regulatory obligation.
  • Consent: Where you have given your explicit consent for specific processing activities.

Purposes for Which We Will Use Your Personal Data

  • To register you as a new user: Performance of a contract with you.
  • To provide personalized wellness content and insights: Performance of a contract with you.
  • To generate personal development reports and recommendations: Performance of a contract with you.
  • To process payments and manage subscriptions: Performance of a contract with you; Necessary to comply with a legal obligation.
  • To manage our relationship with you: Performance of a contract with you; Necessary for our legitimate interests.
  • To improve our services through analytics: Necessary for our legitimate interests.
  • To send newsletters and updates: Consent.
  • To provide customer support: Performance of a contract with you.
  • To administer and protect our business and app: Necessary for our legitimate interests and to comply with a legal obligation.
  • To deliver relevant content and measure effectiveness: Necessary for our legitimate interests.

Data Sharing and Third Parties

We may share your data with:

  • Affiliated apps within our brand family: With your explicit consent for enhanced wellness services.
  • Service providers: Payment processors, cloud storage providers, customer support platforms.
  • Analytics partners: Google Analytics, Facebook/Meta Pixel, TikTok Pixel, Pinterest Analytics, Google Ads.
  • App stores: Apple App Store, Google Play Store.
  • Legal authorities: When required by law or to protect our rights.

We never sell your personal data to third parties for marketing purposes.

Cookies and Tracking Technologies

Our app uses cookies and similar tracking technologies to distinguish you from other users and to provide you with a good experience. For detailed information, see our Cookie Policy.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Our security measures include data encryption in transit and at rest, secure authentication systems, regular security audits, access controls and monitoring, secure cloud infrastructure with AWS/Google Cloud, regular encrypted backups, and staff training on data protection.

Data Retention

Account data is retained while your account is active. After account deletion, most personal data is removed within 30 days. Backup data may persist for up to 90 days before complete deletion.

Your Legal Rights

Under data protection laws (including GDPR), you have rights in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.
  • File a complaint with a supervisory authority.

If you wish to exercise any of the rights set out above, contact [email protected]

Children's Privacy

Our service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children under the applicable age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected], and we will delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

Email: [email protected]

Postal Address: Start Learn LLC, 3402, 1603 Capitol Avenue, Suite 413A, Cheyenne, WY, 82001 USA

We will respond to your inquiries within 30 days (or sooner as required by applicable law).

This Privacy Policy was last updated on October 2025